Shipping Policy

Thank you for shopping with Cue Corner Orlando. We take great care in packaging and shipping your billiard equipment, so your order arrives safely and securely.

Free Shipping on Orders Over $50

Cue Corner Orlando offers FREE STANDARD SHIPPING on qualifying orders over $50 within the United States.

The $50 minimum is based on the merchandise subtotal after discounts and before applicable taxes.

Free shipping applies to eligible standard-shipping merchandise. Oversized, heavy, special-order, or other items requiring special shipping arrangements may be excluded from free shipping.

Any applicable shipping charges or exclusions will be displayed at checkout or communicated to the customer before shipment.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During holidays, sales, special promotions, product launches, or periods of high order volume, additional processing time may be required.

Orders Under $50

For qualifying orders under $50, shipping charges are calculated and displayed at checkout based on the merchandise ordered, shipping destination, and available shipping method.

Shipping & Delivery Times

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside of Cue Corner Orlando's control may affect delivery.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation and tracking number after their order has shipped.

Please allow time for the shipping carrier's tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error, contact Cue Corner Orlando immediately. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Cue Corner Orlando is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Pool Cues & Shafts

Pool cues and shafts are carefully packaged to help protect them during transportation.

Please inspect your merchandise promptly after delivery.

If a cue, shaft, or other product appears to have been damaged during shipping, do not chalk, play with, modify, repair, or otherwise use the item.

Contact Cue Corner Orlando promptly and retain all original packaging and shipping materials while the issue is reviewed.

Damaged Orders

If your order arrives damaged, please contact Cue Corner Orlando as soon as possible and provide:

• Your order number
• Photos of the damaged merchandise
• Photos of the shipping box
• Photos of the interior packaging
• Photos showing any visible damage to the shipping container

Please retain all merchandise, packaging, and shipping materials until you receive further instructions.

Shipping-damage claims may require additional documentation and review by the carrier.

Lost or Missing Packages

If tracking indicates that your package is still in transit beyond the expected delivery date, please contact us so we can assist with determining the appropriate next steps.

If tracking shows Delivered but you cannot locate your package, please check around the delivery location, with household members, neighbors, building management, or other areas where the carrier may have left it.

A carrier investigation or claim may be required for qualifying lost or missing shipments.

Refused & Undeliverable Packages

Orders returned to Cue Corner Orlando due to an incorrect or incomplete address, refused delivery, or another customer-related delivery issue may be subject to additional shipping charges.

Original shipping charges are non-refundable.

Any additional shipping costs required to resend an order are the customer's responsibility unless the delivery issue resulted from an error by Cue Corner Orlando.

Oversized & Special-Order Merchandise

Certain oversized, heavy, high-value, or special-order merchandise may require additional shipping charges or special shipping arrangements and may not qualify for free shipping.

If additional shipping arrangements or charges are required, Cue Corner Orlando will contact the customer before shipment.

In-Store Pickup

Local customers may select Store Pickup for eligible merchandise when the option is available during checkout.

Customers will be notified when their order is ready.

Please wait until you receive confirmation that your order is ready for pickup before arriving at the store.

Shipping Restrictions

Certain products may have shipping restrictions based on size, weight, manufacturer requirements, carrier limitations, or destination.

Cue Corner Orlando reserves the right to contact customers regarding shipping restrictions or additional arrangements when necessary.

Questions About Your Shipment

For questions regarding an order or shipment, please contact:

Cue Corner Orlando
1710 Lee Road, Suite B
Orlando, FL 32810

📞 (407) 317-4099
✉️ cuecornerorlando@gmail.com

Please include your order number when contacting us regarding an existing order.

Cue Corner Orlando reserves the right to update this Shipping Policy as necessary.