Refund policy

Return & Refund Policy

At Cue Corner Orlando, we want you to be confident in your purchase. Please carefully review our Return & Refund Policy before completing your purchase.

7-Day Return Policy

Eligible merchandise may be returned within 7 days of the original purchase date for in-store purchases or within 7 days of delivery for online orders.

To qualify for a return, merchandise must be:

  • New, unused, and in original condition
  • Free from chalk, scuffs, scratches, dents, odors, or any signs of use
  • Returned with all original packaging, tags, accessories, and documentation
  • Accompanied by the original receipt or proof of purchase

Cue Corner Orlando reserves the right to inspect all returned merchandise before approving a return or refund.

🎱 Cues & Shafts — Important

ALL CHALKED OR USED CUES AND SHAFTS ARE FINAL SALE.

Once a cue or shaft has been chalked, played with, test-hit, modified, altered, or otherwise used, it cannot be returned or exchanged.

Customers should carefully inspect their cue or shaft before chalking or using it.

Restocking Fee

A 15% restocking fee may apply to eligible returns of:

  • Higher-priced pool cues
  • Cue shafts
  • Special-order merchandise
  • Other select high-value products

The restocking fee is calculated based on the original purchase price of the returned merchandise and will be deducted from the approved refund.

Shipping charges are not included when calculating the refund.

Non-Returnable / Final Sale Items

The following merchandise is FINAL SALE and cannot be returned or exchanged:

  • Chalked, played-with, or used cues
  • Chalked, played-with, or used shafts
  • Clearance merchandise
  • Items specifically marked Final Sale
  • Personalized or modified merchandise
  • Installed cue tips
  • Installed ferrules
  • Installed wraps
  • Custom cue work or modifications
  • Completed cue repair or refinishing services
  • Completed pool table services
  • Gift cards
  • Used, damaged, altered, or incomplete merchandise
  • Merchandise missing original packaging, accessories, or documentation

Special Orders

Special-order merchandise may be subject to a 15% restocking fee if Cue Corner Orlando approves the item for return.

Custom, personalized, modified, or specially configured merchandise may be designated Final Sale and may not be eligible for return or exchange.

Return Shipping

Customers are responsible for all return shipping costs unless the merchandise received was incorrect, defective, or damaged due to an error by Cue Corner Orlando.

Original shipping charges are non-refundable.

We strongly recommend using a trackable and insured shipping service when returning merchandise. Cue Corner Orlando is not responsible for returned merchandise that is lost or damaged during return transit.

Refunds

Once your return has been received and inspected, Cue Corner Orlando will notify you whether the return has been approved.

Approved refunds will be issued to the original method of payment, less any applicable restocking fees, shipping charges, or other non-refundable charges.

Please allow additional processing time for your bank or credit card provider to post the refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged, or defective item, contact Cue Corner Orlando as soon as possible with:

  • Your order number
  • Description of the issue
  • Photos of the merchandise
  • Photos of the original packaging and shipping box when applicable

Do not chalk, use, modify, assemble, repair, or alter the merchandise before contacting us.

We will review the issue and provide instructions regarding the appropriate resolution.

Exchanges

Eligible merchandise may be exchanged within the 7-day return period, subject to product availability and the conditions of this policy.

Customers are responsible for any price difference, applicable shipping costs, and applicable restocking fees.

In-Store Purchases

Eligible in-store purchases are also subject to our 7-day return period and must be accompanied by the original receipt or proof of purchase.

All other conditions of this Return & Refund Policy apply to in-store purchases.

Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty.

Manufacturer warranty claims are separate from Cue Corner Orlando's 7-day return policy and may be subject to the manufacturer's individual warranty terms, conditions, exclusions, and approval process.

How to Start a Return

Please contact Cue Corner Orlando before shipping any return.

Cue Corner Orlando
1710 Lee Road, Suite B
Orlando, FL 32810

📞 (407) 317-4099
✉️ cuecornerorlando@gmail.com

Unauthorized returns or merchandise that does not meet the requirements of this policy may be refused.

By completing a purchase from Cue Corner Orlando, customers acknowledge and agree to this Return & Refund Policy.