FAQ

Shipping Questions

How much does shipping cost?
We offer free shipping on orders over $50. Shipping rates for orders under $50 are calculated at checkout based on your order and delivery location.

When will my order ship?
Orders are typically processed and shipped during our regular business hours. Processing times may vary depending on product availability and order volume.

How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected at checkout. Once your order ships, you’ll receive tracking information when available.

Can I track my order?
Yes. Once your order has shipped, tracking information will be provided so you can monitor your package.

What if my order is delayed or shows as delivered but I haven't received it?
Please contact Cue Corner Orlando as soon as possible with your order information, and we’ll help you determine the next steps.

Store Pickup

Can I order online and pick up my purchase at the store?
Yes! Store pickup is available for eligible products. Simply select Store Pickup at checkout and choose the available pickup option.

How will I know when my order is ready?
We’ll notify you when your order is ready for pickup. Please wait for your pickup confirmation before coming to the store.

What do I need to bring when picking up my order?
Please bring your order confirmation and a valid photo ID. If someone else is picking up your order, please contact us in advance.

How long will you hold my order?
Orders will be held for pickup for a limited time. If you’re unable to pick up your order, please contact us so we can make arrangements.

Where do I pick up my order?
Pickup is available at:

Cue Corner Orlando
1710 Lee Road, Suite B
Orlando, FL 32810

We look forward to seeing you in the store!

Returns & Exchanges

What is your return policy?
We want you to be satisfied with your purchase. Eligible items may be returned or exchanged in accordance with Cue Corner Orlando’s return policy.

How do I start a return or exchange?
Please contact us with your order number and details about the item you would like to return or exchange. Our team will provide instructions on the next steps.

Are all items eligible for return or exchange?
Some products may have specific return restrictions. Custom, personalized, used, installed, or specially ordered items may be subject to different policies or may not be eligible for return.

How long do I have to request a return?
Return and exchange requests must be made within the timeframe specified in our return policy.

Who pays for return shipping?
Return shipping responsibilities may vary depending on the reason for the return. Please contact us before sending an item back so we can provide the correct instructions.

How long does a refund take?
Once an approved return is received and inspected, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.

Need help with a return or exchange?
Contact Cue Corner Orlando before shipping your item back so we can assist you with the process.

Layaway

Do you offer layaway?
Yes! Cue Corner Orlando offers layaway options on select eligible products, making it easier to purchase the equipment you want with flexible payment arrangements.

How does layaway work?
A qualifying item is placed on layaway after the required initial payment is made. The remaining balance is paid according to the agreed-upon payment schedule.

What are the layaway requirements?
Layaway terms, minimum deposits, payment amounts, and payment schedules may vary depending on the product. Our team will review the terms with you before setting up your layaway.

Can I make payments early or pay off my layaway?
Yes. You may make additional payments or pay your remaining balance in full at any time, subject to the terms of your layaway agreement.

When can I pick up my item?
Your item will be available for pickup once the layaway balance has been paid in full.

What happens if I miss a payment?
Please contact us as soon as possible if you anticipate missing a payment. Layaway accounts are subject to the terms agreed upon at the time of purchase.

Want to start a layaway?
Contact Cue Corner Orlando or visit us in-store, and our team will be happy to go over the available options with you.